Mercari item arrived damaged.
Buyer purchased item from me on Mercari on Dec 10, item was dropped off at post office on Dec 11. As of Jan 1 item still was not delivered. Buyer was patient (thank goodness) as they were also a seller on Mecari as well and understood the USPS holiday shipping woes. ... Jan 1 buyer contacts me and says all their other packages have arrived and ...
Mercari is your marketplace. It's the perfect place to declutter and discover items that are uniquely you. Say 'goodbye' to your old go-tos and 'hello' to one-of-a-kind treasures.My buyer’s package was suppose to arrive on the 13th of this month. However the tracking stated “A notice of the attempted delivery has been left. No secure location available.”. Their package has been sitting in the post office since then. I assumed they would pick it up, but I just checked the tracking and it added “Reminder to ...Mercari will probably side with the buyer. They're extremely lazy (especially after being short staffed due to COVID), and just believe whatever the buyer tells them. I had a scammer try to tell me that the item arrived imperfect and damaged (it was a stuffed animal).r/Mercari A chip A close button. Get app Get the Reddit app Log In Log in to Reddit. Expand user menu Open settings menu. Log In / Sign Up; Advertise on Reddit;
Just help them out with the steps. Most people don't read the TOS. If it shows delivered, you are covered. Tell them they can check with the people they live with or by, and they can ask the shipper to check the GPS for the delivery scan. They can also contact Mercari as they are covered under the buyer protection and Mercari will handle it.If you are able to prove that you followed Mercari's packaging guidelines, Mercari will refund the buyer and release your funds to you also. The buyer can assist you getting your shipping protection by stating that the item was packaged well and showing all the protection you shipped it with in their damage claim photos to Mercari.
makingchanges21. MOD. Seller: Damaged item claim. SELLING. I tissue wrapped a boxed beer stein and placed lots bubble wrap around it in the shipping box. Customer received it 2 days later and stated it was damaged. Mercari notified me that they will review the customer’s photos and determine whether or not I’ll be compensated.
Often these fake buyers claim that they didn’t receive the item and claim a refund. Other times they lie that the item arrived damaged and ask for a refund. 10. Mercari Favors Customers. When it comes to Mercari’s terms and conditions, there is a bias in favor of the customer.Considering your item was damaged, you'd file for a return and give all of the appropriate pictures and information, wait for it to be approved, then send it back and receive a refund. Ultimately it comes down to the item not being sufficiently packaged that caused it to arrive damaged. You only have two options: file for a return or rate the ...80K subscribers in the Mercari community. The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. 'In…Hi all! I'm a new seller on Mercari, shipped out a (very well-packed) order using a label purchased through their system (Fedex SmartPost) and it was…
Contact Us. Need to cancel a transaction so the buyer can repurchase the item? Have the buyer Like your item or Follow you before canceling. That way, they can easily return to the listing once it’s back on sale.
Scam buyers will purchase items and attempt to use payment methods that aren't approved through Mercari, offer sob stories to entice sellers to lower prices, claim products arrived damaged, send back items damaged when sellers have sent out undamaged goods, etc.
Mercari does the claim.. you ask for refund stating the damage.. Mercari gives you label.. you send item back.. mercari refunds you your money.. Mercari sends in info to ups (photo ect).. ups refunds mercari .. mercari tells seller insufficient packaging tough luck, kick rocks.. Reply. tokyo_993. 3- Cooperate with Mercari: If you believe the return request is justified, it's best to cooperate with Mercari's customer support team. They will assess the case based on the provided evidence and may decide in favor of the buyer. 4- Seller's Review Period: Once you agree to the return, the buyer will ship the item back to you.item arrived broken, it was make up and i paid well over 100+ for said item, description said brand new item and the pictures looked fine. When item got here i immediately opened the package because i was so excited and realized one of the components had broken in shipment and a few other items in the box were also broken, i was thinking of ...The two times I've bought breakable items on Mercari over the last two years, both came broken. One was a Star Wars ceramic piggyback for my niece, it came in many pieces, actually cut my finger when I reached in to examine the damage . Seller had wrapped in a pair kid's pajama bottoms and put it in a polymailer.Shipping is a big con as well. Safe say items with free shipping so better to get sellers to use free shipping. When a seller uses free shipping they just add the cost of shipping into the listing price which equals a higher sale price for the item that mercari gets to take 12.9% of. Shipping is tax free.I don't use Mercari but I assume it's like Poshmark in that when you get the item back you can open up your own case for the item returned damaged. Hopefully you'll also get your money back. ETA: You'll likely have to take pictures of the damage on the item, compared to your pictures in your original picture, side by side to show the difference.I wish Etsy would step in and help alleviate both the seller and the buyer In these situations, much like Poshmark or Mercari do in the case of a lost or damaged item. With that being said, it sounds like the item was only damaged because it was not packaged properly. It should've been either wrapped in plastic or shipped in a plastic envelope.
Buyer received damaged item, wants partial refund . Hi everyone. I shipped an item and the buyer claimed it came damaged. They said they plan on keeping it and could fix it themselves, but was wondering I can give them a partial refund. ... Don't do anything outside of an official "claim" refund/return policy through Mercari. Reply ...Buyer messaged me individually and told me that item was broken. I told them to report it as "damaged in transit" to Mercari. They messaged me saying they didn't have that option but would continue looking. It has been several hours and they still haven't filed a claim. ... Buyer deliberately damaged item and opened a case to get a refund.Bought something 10 days ago and no communication from the seller or tracking number. Mercari notification says the item is eligible for cancellation because seller hasn't shipped. Item is a cute dress I was planning to wear to a graduation party this weekend, but I don't want to risk it not getting here in time, and will probably just buy ...3 Answers. Mercari R. [Mercari Rep] on 8/29/17. Hi there, When you purchase an item on Mercari, we hold payment to your seller until you confirm you've …I know as a buyer I would be a little worried if I had ordered an expensive item and then suddenly I was unable to track it. I hope Mercari fixes it. This is some kind of bug and they could fix it really easily if they just had the “view tracking” button go to a page that showed the carriers tracking number.Mercari support keep getting worst with claims. Just had someone request return and he return it used, damage and in a used trash bag with no kind of protection. My item was brand new but I end up with a damage item that look like it got abuse by a 2 year old kid.I don't use Mercari but I assume it's like Poshmark in that when you get the item back you can open up your own case for the item returned damaged. Hopefully you'll also get your money back. ETA: You'll likely have to take pictures of the damage on the item, compared to your pictures in your original picture, side by side to show the difference.
Item damaged in transit, help! As the title states, I was shipping a fragile item that arrived broken. The seller has not rated me yet luckily, she very kindly (but sadly) messaged me and told me it arrived broken. ... protection by stating that the item was packaged well and showing all the protection you shipped it with in their damage claim ...How to File a Claim. Either the sender or the recipient may file a claim for insured mail that is lost, arrived damaged, or was missing contents. The person filing must have the original mailing receipt. Each claim must be filed within a certain time period and include proof of insurance, value, and damage.
Alot of time seller will have to take the loss. Dont reply to them. Let mercari handle it. If they open a ticket. Check out the pictures they provided if u can. If u see anything suspicious with the return ticket pics they provided. Let mercari know but u will more likely take the loss unfortunately. 4. true.Mercari will probably side with the buyer. They're extremely lazy (especially after being short staffed due to COVID), and just believe whatever the buyer tells them. I had a scammer try to tell me that the item arrived imperfect and damaged (it was a stuffed animal).If the seller isn't responding its on them at that point. However if they respond I'd have both of you ask mercari to open a shipping complaint to have the box reported as damaged since it's insured. Usually if the pop is of lower value mercari just refunds the money at that point, no return needed.As a business owner or someone who frequently ships items, it is important to understand the different types of packaging boxes offered by FedEx. Choosing the right packaging box c...Mercari - Buyer returned damage product. So I've been selling on mercari for a bit I have almost 400 sales and for the first time a buyer put a claim in . Problem is the figure I sent out was in good - to near mint as detailed in the post. The pictures he sent show a completely different item in a different condition.USPS + Mercari Lost, damaged, then returned my package. I'm so upset. This was my last sale before the fees were implimented, it was an expensive item, and I was gonna make BANK off it. Now I won't because the higher the price, the higher the fees Mercari impliments. NO ONE is going to buy my item now.I responded to the request asking Mercari to review the comparison between the photos. Hopefully they side with me! I've been selling since July have just over 80 sales. All good reviews so far so this just bums me out If you've had the return denied by mercari in the past do they still allow the buyer to rate you?Fragile & bulky items. Mercari Local Skip the shipping entirely with Local delivery. You get: Contact-free, same-day pick up and delivery; Recommended for: Fragile and bulky items that require extra care in transit; See details. Recommended. Prepaid label Save up to 39% off retail carrier rates. Straight to your inbox.Feb 8, 2022 ... themediamatters Thanks for your feedback regarding our Return Policy. Please note that Mercari does not offer partial refunds at this time.
Mercari may not return damaged items deemed as hazardous during transit. The package must be dropped off and scanned by the correct carrier. Your Mercari account must be in good standing. Ensure you follow Mercari's current standard to ensure your package is eligible for shipping protection. Shipping protection claims may take up to 2 weeks to ...
Just help them out with the steps. Most people don't read the TOS. If it shows delivered, you are covered. Tell them they can check with the people they live with or by, and they can ask the shipper to check the GPS for the delivery scan. They can also contact Mercari as they are covered under the buyer protection and Mercari will handle it.
The separate arrival area is for arrivals from Wuhan, China, the epicenter of the outbreak. London Heathrow Airport has introduced a new precautionary area to help in the containme...The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. ... Still on going… sold a turntable which arrived with a minor scratch, and chipped piece so I accepted the return. Got it back totally destroyed, pieces snapped off, mechanism trashed, plastic cover scratched and tone arm missing paint ...When my product arrived it was broken. The packaging was pretty flimsy. ... They will likely ask for pics of the package as well as the damaged items as part of their decision to issue a refund. ... The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. 'In honor of imnotlegolas for starting this ...64K subscribers in the Mercari community. The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. ... Yeah you aren't worth the hassle. I get it in this situation it probably arrived damaged but as a seller I just assume the buyer broke it and tried to get their money back. There's thousands of ...81K subscribers in the Mercari community. The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. ... I know it's just $20 but the item arrived damaged despite it being listed as Like New W/O Tags. I'm not sure how to rate the transaction or get help from Mercari BUYING Archived post. New comments ...If you can prove you purchased them with a receipt you should be able to get the warning removed. It may take a few days with it being a holiday weekend. If you do not have a receipt, it may not be removed. For some reason, receipts seem to be proof of an item's authenticity on Mercari. I am not sure what happens to the sale since you already ...If a product arrives damaged or defective, we offer returns and compensation. Eligible items include unintentionally purchased counterfeit goods, items with a defect or …This happened to be a quite an expensive item around $200 so when Mercari sent me an email saying the item was reported damaged it made me very anxious. Mercari didn't provide any further details and only said the item was damaged in transit and I messaged the buyer out of worry.Damaged in shipping claim. I sold a gaming PC for $440+$30 in shipping. Was set to get $396 after Mercari takes their cut. I shipped out the item USPS in the original box which is well packed. The buyer says that the front Acrylic clear panel was damaged or cracked and wanted a refund.Item arrived damaged. You must contact them through their app. There is no option for reporting a damaged item, and contact is only available by answering questions. There is no question about damaged items, you you never get to contact customer service. They apparently do not have an office in the US. I would not recommend buying through Mercari.
Take a photo of the damages. Document the damage in a Bill of Lading. Make sure both parties sign off on the BOL or the eBOL after the delivery inspection is complete. Notify the service provider of the damages if they aren't present during the delivery inspection. You can find your service provider's contact information in the Booking ...Arrival has accessed a $300 million equity financing line, but still needs $500 million to start production of XL vans in the U.S. Struggling electric vehicle company Arrival has s...The refund was approved and I sent it back out as I should because I received the wrong item. The item was out for delivery earlier this morning and I get a message saying that the return was successful, then another saying 'no such number' I had used the shipping label that I was provided from Mercari itself. I paid over $400 for this item.Let’s say you purchased a pair of shoes on Mercari for $50, but when they arrived, they were not as described and had significant damage. You open a return request, and the seller approves the return. You ship the shoes back to the seller at a cost of $10 for return shipping. ... – If the item is damaged during shipping, you can open a ...Instagram:https://instagram. flagship cinema palmyra movie timesandrogynous short hairstylesmagic mushrooms in south carolinacraigslist jobs snohomish You're rating on the experience, not the item. Just because item arrived safe and sound but was packaged terribly doesn't mean the next will be the same. Edit: people really are getting stuck on my phrasing "experience." What I mean is the service. The packaging, the item, the seller responses, the speed, etc, are all part of the ...If the seller used a Mercari label, they can be compensated up to $200 for a lost or damaged package. Assuming the seller provided evidence, yes, they should've been paid out. ... but to the best of my knowledge—i bought the item, mercari told me that the seller dropped off the package within the 3 days, the tracking doesn't update, the ... fundations name tagsbiggie baddies east I am at a loss for what to do. I sent Mercari a message and sent them the photos of the items before transit. I am upset and feel cheated. I find it… phoenix raceway main office That is just the way Mercari handles their damaged items, the buyer has to submit a Return claim. It should get sorted out, just make sure you stay on top of it, email Mercari Support with any info you have including pictures if you have them. You should both be refunded. They really should have a sep button for this…r/Mercari. r/Mercari. • 2 yr. ago. Resident-Meme-Mom. HELP! One of my items was delivered to the wrong address. SELLING. I used the shipping label Mercari provided for the package and I even have an image of the package at my local usps however the item delivered to the wrong address. I'm not sure what's going on and I was wondering what ...r/Mercari • 3 mo. ago. by Mysterious_Rich6401. HELP! Buyer damaged item and wants refund. I recently sold a bundle of massage cushions to a buyer on Mercari. The buyer claims they received the item damaged and that it was damaged during shipment. The buyer sent a picture of the box and showed a knife mark going through the box and also one of ...